Daydream Island Resort & Living Reef is located in the heart of Queensland’s Whitsunday Islands and the gateway to the World Heritage-listed Great Barrier Reef. With stunning views out to the impossibly blue waters of the Whitsundays, it is the perfect place to immerse yourself in the natural beauty of the island.
The island is one of the closest Whitsunday islands to the mainland (Airlie Beach) with spectacular 30-minute ferry ride to work each day.
Job Description
We are seeking a highly motivated and experienced Duty Manager to join our Front Office team. Reporting directly to the Front Office Manager you will provide exceptional service to all our guests. As a front office professional, you will have the knowledge and experience to guide and assist the front office team to excellence, whilst maintaining the hotels standards.
This is a live on island position.
Oversee the daily Front Office operations, including guest arrivals and departures ensuring correct procedures are followed.
Handle guest inquiries, request, and complaints, in a professional and timely manner
Assist in managing and resolving any operational or maintenance issues that may arise during the shift
Monitor the daily financial transactions including cash handling and billing discrepancies
Assist in training and developing the team to maintain a high level of customer service and professionalism
Ensure adherence to all Hotel policies, procedures, and standards to maintain a high level of service quality
Desired Skills and Experience
Previous experience as a Duty Manager or in a similar role within the Hospitality Industry
Excellent interpersonal and communication skills, with a customer-centric approach
Strong leadership skills with ability to drive and lead our Front Office team
Exceptional written and verbal communication skills
Strong knowledge of hotel operations, including Front Office, Housekeeping, F&B, and Guest Services
Proven ability to handle guest concerns and resolve conflicts
Working knowledge with OPERA would be an advantage
Impeccable grooming and presentation
Ability to work a rotating roster including weekends
Must be eligible to work in Australia
If this sounds like the perfect opportunity for you, apply now!
